Terms & Conditions

Hooked by Cille
cillemoelgaard@icloud.com

E-mail information

Always ensure that you have provided your email address correctly.


Order Confirmation

You will receive an order confirmation at the provided email address shortly after purchase.
If you do not receive this order confirmation, please contact me at cillemoelgaard@icloud.com


Payment

Hooked by Cille accepts online payments with Visa, Mastercard, American Express, UnionPay and Google Pay.
All amounts on the website include VAT. The website uses the following currencies for pricing: Denmark - Kroner (DKK)
Hooked by Cille offers secure PCI compliant payment through Shopify Payments.


Delivery

Crochet patterns are sent as PDF files to your email address. Always ensure that you have provided your email address correctly.


Cancellation Right for Digital Goods

When purchasing digital goods/patterns, you also accept that your 14-day cancellation right for the digital product is waived.


Reservation

Rights are reserved for typos and errors as well as changes in VAT and duties.

How does it work?

When do I receive my pattern?

The pattern will be ready for download immediately after your purchase. You will also receive an e-mail with a link for download.

Can I receive the crochet pattern in a physical format?

All my crochet patterns are provided as downloadable PDF files, which you can easily print. Upon purchase, you will have access to the digital file, allowing you to print the pattern.

What should I do if I encounter issues with download or purchase?

If you experience any difficulties with downloading or purchasing my crochet patterns, please reach out to me via the contact form, and I will happily assist you.

How can I be notified when new patterns are released?

To receive notifications when new patterns are released, you can subscribe to my email newsletter. You can subscribe at the bottom of this page.